Use RADAR to capture the patient’s perspective — key for gauging satisfaction but also for achieving better outcomes and quality.

The patient’s perspective is increasingly important in our changing healthcare environment. As the Federal government takes a leadership role in healthcare reform, the Centers for Medicare and Medicaid Services have implemented reimbursement strategies for healthcare providers who demonstrate a focus on patients’ health outside of office visits and hospitalizations.

The advent of patient-centered care — which focuses on the active involvement of patients and their families in decision-making — means that patient / caregiver interaction is key. CMS makes payment adjustments based on patient experience.

Measurable Results

How you capture that information thus becomes a critical part of your business strategy. RADAR can help increase patient feedback by automating surveys. Using the patient’s preferred method of communication — email, phone, web — RADAR makes it easy for patients to give valuable feedback to your practice. Two-way communication is built-in to the RADAR platform, so you can easily capture responses, track response rates, and implement performance measures.

Definition of Patient-Centered Care:

Providing care that is respectful of and responsive to individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions.

— Institute of Medicine